Case Study

PCI Pharma Services extends the reach of their procurement team through technology by automating sourcing of MRO spend

Acquiring three companies in two years, PCI Pharma Services partnered with Fairmarkit to substantially increase the number of MRO sourcing events they run across in the US with no need to onboard additional headcount.

additional sourcing events
savings on over $1M in sourcing events
additional buyers added

The company

PCI Pharma Services is a leading pharmaceutical and biopharmaceutical global outsourcing solutions provider, with rapid growth through M&A. They provide a broad range of integrated pharmaceutical supply chain solutions from the earliest stages of drug development through to commercial launch, acting as their clients’ bridge between life-changing therapies and patients.

The challenge

Acquiring three companies in two years led PCI Pharma services to grow rapidly and soon have multiple teams across multiple locations globally. This growth made visibility into spend and consistency in processes difficult. Like many other companies, they were not able to focus on managing the bottom 20% of their spend because the results are not usually worth the amount of manual work it requires. For MRO spend, the expectation was that competitive bidding was happening for purchases over a certain dollar threshold. As PCI grew, there was no way to track if that was actually being executed, and the leadership team knew that buyers did not have a good way to comply with the policy while still having the bandwidth to do the rest of their job. They were challenged with accomplishing three things simultaneously: achieve bottom-line cost savings, relieve the workload on buyers to reduce the manual effort of bidding policies, and meet goals for internal customers’ turnaround times.

The solution

PCI was introduced to Fairmarkit through referrals, and started to identify areas within their spend that would be best served by the technology—starting with their MRO spend. Al Moss, Global Vice President of Supply Chain and Procurement said, “Once I saw the solution and what it could do, it was a no-brainer to at least try this thing out. It was quite a low risk from a cost perspective, and it gave us the opportunity to maximize our labor so that we could go likely years before having to add additional people to buy in the MRO space, regardless of how large our sites actually expand.”

Fairmarkit handled the implementation from start to finish, without draining internal resources, and provided guidance at all stages of the process. Moreover, the communication between the Fairmarkit team and PCI’s suppliers enabled a smooth start for PCI’s buyers and driving cost savings. To track their progress, Fairmarkit helped PCI build custom dashboards that are automatically emailed to leaders on a regular basis.

The result

Utilizing Fairmarkit, PCI has been able to manage over 800 MRO sourcing events across their two largest locations in the US with no need to onboard additional headcount. Buyers no longer have to work through multiple emails and phone calls in order to ensure they are receiving competitive bids for MRO purchases. Fairmarkit instead utilizes machine learning to suggest a number of possible suppliers based both on PCI’s existing master vendor list and Fairmarkit’s constantly growing vendor database. In the first year, PCI has identified over 20% savings on over $1M in sourcing events. Because of the early success in time and cost savings, they are now working towards an integration with their back end ERP system to make this process even more efficient.

Automated custom reports and weekly metrics reviews between the PCI team and Fairmarkit’s Customer Success team ensure that compliance standards are being met and that competitive sourcing is driving PCI toward their goals.

“I like information, data, and metrics, and Fairmarkit is just so easy and provides clear accountability, so for me, it is a no-lose kind of scenario. We were confident that we would reap the benefits both in hard dollars as well as the soft.”
Al Moss
Global Vice President of Supply Chain and Procurement